Archive for ‘Meet-ups’
Image: kevin dooley / Flickr In line with many emerging practices that span the increasingly blended digital and physical space, the concept and definition of customer experience management can seem a little nebulous and tricky to encapsulate. So in advance of our forthcoming event tackling this topic on 25th June at the stylish offices of our host partners Wayra UK, we've canvassed a few experts immersed in this space on...
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Barely a week seems to go by when a major privacy or security breach of some sort doesn't grab the headlines of digital or wider news media. Whether its cyber attacks on government or business websites, the hacking and theft of data from major social networks or online service providers, consumer backlashes against new privacy policies that breach acceptability, or personal reputations brought into disrepute by digital prying or gaffes...
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In digital, being primed for constant change is a way of life, and the web's design evolution phases - from "liquid", through "stretched" and "fixed" and now on to "responsive" design - provide useful vantage points from which to pinpoint the changes undergone and where we are now on the journey. Our meetup on 6th February shed light on a range of device, publishing, user experience and broader trends transforming...
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The last Web Managers Group meet-up in London on November 28 raised a number of perspectives on "big data", from the definitions and misconceptions to the emergence of new business models stemming from open data. The increasing availability of data, from behavioural personalisation to social media and marketing analytics, is opening up new opportunities to improve the efficiency of organisations, help identify commercial and marketing opportunities that didn’t exist before,...
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The WMG London meet-up on 15 March was packed full of treats. Three great presentations from Nomensa, UserZoom and Fortune Cookie took us for an informative, informal tour of the truth behind "The User Experience Journey" and generated a lively conversation in the room and online. Cleverly using the theme of "fidelity", Darius Pocha introduced "meaning centred design" and talked us through why agencies fail their clients. After 17 years...
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This month I joined Adam and Davina at the core of the Web Managers Group team, as a 'Social Reporter in Residence'. It shows how serious we are about both the tech and the human sides of quality digital engagement. My role is to use network weaving and digital literacy skills to help Web professionals worldwide have as many powerful conversations as they care to - part of that is...
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Our London meet-up in January took the theme of "web governance". A sampler video of the event is posted below. Lisa Welchman of WelchmanPierpoint is one of the world's most respected consultants and speakers on this topic. Lisa spoke about the challenges web managers face in this relatively "immature" profession. She explained how an appreciation of the "web triangle" of quality, accountability and autonomy can help us when thinking about the overall...
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